Legal Policies
Please read our legal policies carefully. These govern the services we provide in Sydney, Australia.
Terms & Conditions
Welcome to Sagun Carshed, a Sydney-based service provider. By accessing or using our services, you agree to comply with and be bound by these Terms & Conditions. All bookings are subject to availability. Services may be refused if payment is not confirmed. Customers must provide accurate information and ensure their vehicles are eligible for the requested service.
Privacy Policy
Sagun Carshed respects your privacy and complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). We collect only personal information necessary to provide services, including name, contact details, and vehicle information. Information is used solely to provide and improve our services and is not sold to third parties. You may access and correct your information by contacting our support. Complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).
Refund & Cancellation Policy
Refunds are available if services are canceled at least 24 hours before the scheduled time. No refunds are issued for cancellations within 24 hours or for completed services. If we cannot provide a service due to unforeseen circumstances, a full refund or rescheduling option is offered. Refund requests must include booking details and will be processed within 14 business days.
Disclaimer
While Sagun Carshed strives for the highest service quality, we are not liable for indirect damages, delays, or issues caused by third-party factors such as parts suppliers or external conditions. Vehicle owners are responsible for ensuring their vehicles are roadworthy and insured.
Limitation of Liability
Sagun Carshed’s liability is limited to the maximum extent permitted by Australian law. We are not responsible for loss of profits, incidental damages, or indirect losses from using our services. This does not exclude liability for gross negligence or willful misconduct.
Governing Law
These policies are governed by the laws of New South Wales, Australia. Disputes will be handled exclusively in the courts of Sydney, NSW.
Service Policy
We follow Australian Service Excellence Standards (ASES) to ensure high-quality service delivery. Customer feedback is encouraged and can be submitted through our website or support team. We review and improve services continuously to meet customer expectations and regulatory requirements.
Information Policy
We strive to provide accurate and up-to-date information on our website and marketing materials. Information provided is for general purposes only and not professional advice. Our website may link to third-party sites; we are not responsible for content or privacy practices of external sites.
Compliance Policy
We comply with Australian laws including the Privacy Act 1988, Australian Consumer Law, and Fair Work Act 2009. Operations are subject to oversight by regulatory bodies such as the OAIC and Fair Work Commission. Policies are regularly updated to ensure compliance and align with best practices.
Contact Information
For questions regarding policies, contact us: Email: support@saguncarshed.com.au Phone: +61 3 9123 4567 Address: 2/46 Morts Rd, Mortdale NSW 2223, Australia